A collection of customer service stories (some good, some bad, and all amusing) and the business lessons to be learned from them, along with implementation strategies for any level employee, manager or owner.
Anyone who deals with customers, patients or clients can benefit from the advice given in this book to improve relationships with every person they meet. Free on Kindle
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Disclaimer: The price of Ring Bell for Service? Never Force Your Customers to Get Your Attention, When You Should Already Have Theirs! was accurate when this post was published on November 18th, 2019. However, Amazon can and does change Kindle book prices frequently and without notice. Always look closely at the price of an ebook on Amazon before clicking that yellow button. If you purchased a Kindle book by accident, it's simple to return, just follow the return instructions here.